LIVAROCKS is an independent Canadian brand owned and operated by Livarex Inc. We are not affiliated with, endorsed by, sponsored by, or acting on behalf of any other planter company, manufacturer, or seller.
Privacy policy
Privacy Policy
LIVAROCKS
Operated by Livarex Inc.
Effective Date: January 17, 2026
Last updated: January 17, 2026
This website is operated under the LIVAROCKS brand by Livarex Inc. LIVAROCKS operates this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide customers with a curated shopping experience. LIVAROCKS is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to an identifiable individual. Personal information does not include information that has been anonymized or de-identified.
We may collect the following categories of personal information:
Contact information, including your name, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, transaction details, form of payment, and payment confirmations.
Account information, including login credentials, preferences, and settings.
Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled, and past order history.
Communications, including customer support inquiries and correspondence.
Device and technical information, including browser type, IP address, and other identifiers.
Usage information, including how and when you interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, or contact us.
Automatically through the Services using cookies and similar technologies.
From service providers who process information on our behalf.
From partners or third parties, where permitted by law.
How We Use Personal Information
We use personal information to:
Operate and provide the Services, including payment processing, order fulfillment, and shipping.
Communicate with you regarding orders, customer support, and service-related notices.
Improve and personalize your shopping experience.
Send marketing or promotional communications where permitted by law.
Detect, prevent, and investigate fraud or unauthorized activity.
Comply with legal obligations and enforce our policies.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
To Shopify and third-party service providers such as payment processors, fulfillment partners, and analytics providers.
To marketing and advertising partners, in accordance with their own privacy policies and applicable law.
When you provide consent or direct us to share information.
Within our corporate group or affiliated entities.
To comply with legal requirements, enforce our rights, or protect our business.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be transferred to and processed by Shopify and its partners in jurisdictions outside your place of residence. Additional information about Shopify’s privacy practices is available at https://privacy.shopify.com/en.
Third-Party Websites
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and Retention
We take reasonable administrative, technical, and physical measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. Personal information is retained only for as long as necessary to fulfill business, legal, and regulatory requirements.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or request a copy of your personal information, and to opt out of certain marketing communications. Requests may be subject to verification as required by law.
Complaints
If you have concerns about how we handle personal information, you may contact us using the information below.
International Transfers
Your personal information may be transferred to and processed in countries outside your jurisdiction. Where required, appropriate safeguards are used to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@livarex.ca