Warranty Policy | LIVAROCKS

Warranty Policy

LIVAROCKS
Operated by Livarex Inc.
Effective Date: January 17, 2026

This Warranty Policy applies to all products sold under the LIVAROCKS brand.

1. Warranty Coverage
LIVAROCKS warrants that its raised cedar planters are free from manufacturing defects in materials and workmanship at the time of delivery. This limited warranty applies only to defects that are present upon receipt of the product and does not extend to issues arising from use, environmental exposure, or normal wear over time.

2. Warranty Periods
Western Red Cedar components are covered for 12 (twelve) months from the date of delivery against manufacturing defects that were present at the time of delivery and become apparent under normal use.
Steel legs, fasteners, and hardware are covered for 6 (six) months from the date of delivery against manufacturing defects that were present at the time of delivery and become apparent under normal use.

3. What Is Covered
This warranty covers structural defects caused by manufacturing error, defective hardware or fasteners identified at delivery, and manufacturing defects in steel legs or surface coating that are clearly present at the time of delivery.

4. Wood Characteristics Disclaimer
Western Red Cedar is a natural material. Variations in color, grain, knots, small cracks, surface imperfections, cosmetic defects, and differences in appearance are normal and are not considered defects.
The presence or absence of knots or visual imperfections does not affect the structural integrity or intended outdoor use of the planter and is not covered under this warranty.

5. What Is Not Covered
This warranty does not cover wood movement, checking, cracking, splitting, or warping caused by environmental exposure, humidity, temperature changes, or seasonal conditions.
Damage caused by improper installation, misuse, modification, neglect, or failure to follow care instructions is excluded.
Damage caused by direct soil contact, standing water, moisture retention, fertilizers, chemicals, road salt, or de-icing agents is excluded.
Powder-coated and galvanized steel components are designed for outdoor use but are not maintenance-free. This warranty expressly excludes rust, corrosion, oxidation, or surface degradation occurring after delivery.
Paint chipping, scratching, fading, peeling, bubbling, or wear is excluded.
Coating failure caused by impact, abrasion, freeze-thaw cycles, snow, ice, prolonged moisture exposure, or environmental conditions is excluded.
Minor cosmetic changes over time are considered normal wear and do not constitute a manufacturing defect.

6. Warranty Claims
To submit a warranty claim, customers must contact support@livarex.ca within the applicable warranty period and provide the order number, a clear description of the issue, and clear photos of the affected area. Claims submitted without sufficient documentation may be denied.

7. Resolution
If a valid warranty claim is approved, LIVAROCKS, at its sole discretion, may repair the defective component, replace the defective component, or issue a partial refund. Replacement parts do not extend or restart the original warranty period.

8. Shipping and Labour
This warranty does not cover installation or removal costs, labour charges, or shipping and transportation costs unless expressly approved in writing by LIVAROCKS.

9. Limitation of Liability
To the fullest extent permitted by law, LIVAROCKS shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products. Total liability shall not exceed the original purchase price paid.

10. Governing Law
This Warranty Policy shall be governed by the laws of the Province of Manitoba, Canada, and applicable federal laws of Canada.

11. Contact Information
For warranty inquiries, please contact: support@livarex.ca